Refund policy
RETURN AND REFUND POLICY
Effective Date: September 22, 2026
At Pomi Pink Beauty, we want our customers to have clear information about returns and refunds before placing an order. This policy explains our return period, eligibility requirements, shipping responsibilities, refund process, and how we handle damaged, defective, incorrect, or missing merchandise.
1. 30-Day Return Policy
Eligible merchandise may be returned within 30 days after the date the applicable item is delivered.
For a standard voluntary return, merchandise must generally:
Be unused and unworn;
Be unwashed and unaltered;
Remain in substantially the same condition as when received;
Include original packaging where applicable;
Include original tags, accessories, inserts, and components;
Have any hygiene, safety, or protective seals intact; and
Be accompanied by an order number, receipt, or other reasonable proof of purchase.
Products that do not meet these conditions may not qualify for a voluntary return where applicable law permits.
2. How to Request a Return
Before sending merchandise back, please contact Pomi Pink Beauty.
Return requests may be submitted through:
Email: support@pomipink.store
Phone: 571-338-9641
Please include:
Your full name;
Order number;
Product you wish to return;
Reason for the return; and
Photographs if the item arrived damaged, defective, incomplete, or incorrect.
Once we review your request, we will provide the appropriate return instructions.
Please do not mail merchandise back before receiving return authorization.
3. Return Address
Unless another return destination is provided to you in writing, approved returns should be sent to:
Pomi Pink Beauty
309 E Wing Way
Boonsboro, MD 21713
United States
Please package returned merchandise securely.
Customers arranging their own return shipping are encouraged to use a trackable shipping service and retain the tracking number until the return has been fully processed.
4. Return Shipping Responsibility
Responsibility for return shipping depends on the reason for the return.
Customer-Preference Returns
Customers are responsible for return shipping when an eligible item is returned because of:
A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the merchandise; or
Another reason unrelated to a defect or fulfillment error attributable to Pomi Pink Beauty.
Return postage purchased by the customer in these situations is non-refundable.
Damaged, Defective, Incorrect, or Missing Items
Pomi Pink Beauty will cover reasonable return shipping when a return is required because:
The product arrived damaged;
The item was defective when received;
The wrong item was shipped;
Part of the order was missing; or
Another verified fulfillment error attributable to Pomi Pink Beauty occurred.
Please contact us before purchasing return postage in these situations.
We may provide a prepaid return label or another approved return arrangement.
5. Original Shipping Rates
Our current checkout shipping rates are:
Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders from $0.00 through $69.99
Express Shipping
$15.00
These rates apply to shipment of the original order and are separate from return shipping costs.
6. Original Shipping Charges on Returns
Original shipping charges are generally non-refundable when merchandise is voluntarily returned because of customer preference or change of mind.
For example, if a customer selects $15.00 Express Shipping and later returns an otherwise correct and eligible item because they no longer want it, the original $15.00 Express Shipping fee will normally not be included in the refund.
If an order originally qualified for FREE Standard Shipping, Pomi Pink Beauty will not retroactively charge the standard $8.00 shipping fee solely because an eligible product is later returned.
Where a return results from a verified defect, shipping damage, incorrect merchandise, or another fulfillment error attributable to Pomi Pink Beauty, applicable original shipping charges will be handled appropriately as part of the resolution.
Nothing in this section limits a refund required by applicable law.
7. Skincare, Cosmetic, Beauty, and Personal-Care Products
Certain beauty and personal-care products may become unsuitable for resale once opened or used.
For health, hygiene, and product-safety reasons, and subject to applicable law, we generally do not accept voluntary returns for:
Opened or used skincare products;
Opened or used cosmetics;
Used beauty products;
Personal-care or hygiene products after use;
Products with broken or removed hygiene or protective seals;
Products contaminated after delivery; or
Merchandise that cannot reasonably be resold for health or sanitation reasons.
These restrictions do not prevent customers from requesting assistance when merchandise arrived damaged, defective, incorrect, or materially different from what was ordered.
8. Other Non-Returnable Items
Subject to applicable law, the following may also be excluded from voluntary returns:
Gift cards;
Customized or personalized products;
Products expressly identified as Final Sale before purchase;
Merchandise materially altered after delivery;
Items damaged through misuse or improper care; and
Other products clearly disclosed as non-returnable before checkout.
If you are uncertain whether a product qualifies for return, please contact us before sending it.
9. Final Sale Merchandise
Products clearly marked Final Sale or Non-Returnable before checkout generally cannot be returned solely because the customer changed their mind.
Final Sale status does not eliminate consumer rights or remedies that cannot legally be waived, including applicable remedies for defective, damaged, incorrectly supplied, or materially misrepresented merchandise.
10. Discounted and Promotional Products
A discounted or promotional price does not automatically make merchandise Final Sale.
Unless a product was clearly designated Final Sale or otherwise non-returnable before purchase, an eligible discounted item may be returned under this policy.
11. Inspection of Returned Merchandise
After an authorized return reaches Pomi Pink Beauty, we will inspect it before approving a refund.
The inspection may include:
Confirming that the correct item was returned;
Reviewing the condition of the merchandise;
Checking for signs of use or alteration;
Confirming that components are present;
Checking applicable hygiene or safety seals; and
Confirming that the return otherwise satisfies this policy.
We will notify you once the review is completed.
Where permitted by law, a voluntary refund may be denied if the merchandise does not meet the stated return eligibility requirements.
12. Refund Processing
Approved refunds will generally be returned to the original payment method used for the purchase.
For eligible returns, Pomi Pink Beauty aims to initiate the refund within 10 business days after receiving and inspecting the returned merchandise.
After we issue a refund, your bank, card issuer, payment processor, or financial institution may require additional time before the credit appears in your account.
If more than 15 business days have passed after we notify you that your refund was approved and you have not received it, contact:
support@pomipink.store
13. No Restocking Fee
Pomi Pink Beauty does not charge a restocking fee for eligible returns accepted under this policy.
Return shipping expenses and non-refundable original delivery charges are separate and may still apply where stated in this policy.
14. Damaged Merchandise
Please inspect your order after delivery.
If merchandise arrives damaged, contact us and provide:
Your order number;
A description of the damage;
Clear photographs of the product; and
Photographs of the shipping packaging where relevant.
Please retain both the merchandise and packaging while the issue is reviewed.
After verification, we may provide an appropriate remedy such as a replacement, refund, or another resolution permitted by law.
15. Defective Products
If you believe a product was defective when delivered, contact:
support@pomipink.store
We may request photographs or other reasonable information needed to assess the issue.
A verified defect may qualify for a refund, replacement, or another appropriate remedy.
16. Incorrect or Missing Items
If you receive an item different from the one ordered, or if an ordered item is missing, please contact us before returning anything.
Where the error was caused by Pomi Pink Beauty, the customer will not be required to bear reasonable return shipping costs necessary to correct the issue.
17. Exchanges
Exchanges may be available when replacement merchandise is in stock.
Because inventory can change, Pomi Pink Beauty cannot guarantee availability of a replacement item.
For customer-preference exchanges, it may be more efficient to return the original eligible product for a refund and place a new order for the preferred item.
If an exchange is required because of a verified defect or fulfillment error, we will provide the appropriate instructions.
18. Order Cancellation Requests
If you would like to cancel an order before shipment, please contact:
support@pomipink.store
Submit the request as soon as possible.
We will make reasonable efforts to stop fulfillment before shipment. However, cancellation cannot be guaranteed after an order has been processed, packed, or transferred to a shipping carrier.
If cancellation is no longer possible, eligible merchandise may be returned after delivery in accordance with this policy.
Nothing in this section limits cancellation rights required under applicable law.
19. Shipping Time and Delayed Orders
Pomi Pink Beauty intends to ship merchandise within any timeframe represented during the ordering process.
For online orders governed by applicable federal requirements, we must have a reasonable basis to expect that merchandise can be shipped within the timeframe communicated to the customer.
If no shipment timeframe is clearly stated, federal rules generally require a reasonable basis for shipment within 30 days.
If we cannot ship within the promised or applicable timeframe, we will provide any delay notice, revised shipment information, customer consent opportunity, cancellation option, or refund required by applicable law.
20. Orders That Cannot Be Shipped
If Pomi Pink Beauty determines that merchandise cannot be shipped, we may cancel the affected product or order and issue the appropriate refund.
Where federal law requires a refund for unshipped merchandise, Pomi Pink Beauty will refund the amount required by law.
If none of the merchandise in the order can be shipped, the applicable refund may include the full amount paid for the order, including shipping, handling, insurance, and other applicable charges.
Where a monetary refund is legally required, store credit will not be substituted unless the customer voluntarily agrees to another permitted resolution.
21. Packages Returned to Sender
A shipment may be returned to Pomi Pink Beauty because:
The customer provided an incorrect or incomplete shipping address;
Delivery was refused;
The shipment was not collected;
The carrier was unable to complete delivery; or
Another delivery problem occurred.
When the package reaches us, we will review both the merchandise and the circumstances.
Where failed delivery results from incorrect customer-supplied information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.
If Pomi Pink Beauty caused the delivery issue, we will provide an appropriate resolution.
22. Customer-Arranged Return Shipments
When customers purchase their own return shipping, responsibility for the returned merchandise generally remains with them until the package reaches our authorized return address.
We recommend using a shipping service that provides tracking.
Except where applicable law requires otherwise, Pomi Pink Beauty cannot guarantee a voluntary refund for customer-arranged return merchandise that does not reach our return location.
23. Maryland Consumer Protection
Pomi Pink Beauty intends to administer this Return and Refund Policy consistently with applicable Maryland and federal consumer protection requirements.
We will not intentionally make false, misleading, or deceptive representations concerning:
Product characteristics or condition;
Return eligibility;
Refund availability;
Shipping costs;
Delivery obligations;
Final Sale restrictions; or
Rights available to customers under this policy or applicable law.
Nothing in this policy is intended to waive any consumer right or remedy that cannot legally be waived.
If applicable Maryland or federal law provides greater non-waivable protection than a provision stated here, the applicable legal requirement will control.
24. Return Fraud and Abuse
Pomi Pink Beauty may reject a return where there is reasonable evidence of:
Product substitution;
Fraudulent refund activity;
Deliberate misuse of merchandise;
Material alteration after delivery; or
Abuse of the return process.
Each return will be evaluated based on its individual circumstances.
This section will not be used to deny legitimate claims involving defective, damaged, incorrectly supplied, or otherwise legally nonconforming merchandise.
25. Contact Pomi Pink Beauty
For questions concerning returns, refunds, exchanges, cancellations, damaged products, or this policy, contact:
Pomi Pink Beauty
309 E Wing Way
Boonsboro, MD 21713
United States
Phone: 571-338-9641
Email: support@pomipink.store
For return and refund matters, we recommend contacting us by email so that both the customer and Pomi Pink Beauty have a written record of the request and any return instructions provided.